With the pandemic right on our doorstep, online sales have definitely been spiraling. However, just because the purchases occur online doesn’t mean that the follow-up after sales isn’t important.
Finding new customers is important for any business, except the list of current customers mustn’t be forgotten.
The relationship you establish with your customers is therefore essential to ensure a favorable after-sales service for your company. To do so, here are the 5 steps for effective monitoring, along with the benefits involved!
The Benefits of Promoting Good After-Sales Services
Competition in some areas can sometimes be fierce and consumers are doing more research before purchasing. They therefore expect companies to meet their needs and respond to their problems effectively.
This is even more important when it comes to bigger purchases. The consumer will not only buy your product, they will expect the service they receive to be up to their expectations. The after-sales services play a role in the client’s decision to purchase.
To show that your business stands out, the after-sales services must have a big impact to improve your sales. Using a satisfaction survey is always a good way to gather information about your services, making way to improvements.
Several benefits include:
- An increase in sales,
- The loyalty of your customers,
- An improvement in your performance,
- An element differentiating you from competitors.
1. Thanking your Clients Immediately After their Purchase
If your customer has just made a purchase then they deserve a thank you, whether by sending an automated email after their purchase. You make your customer’s experience more attractive and you show that he chose well by doing business with you. In addition, with the name of a person to contact in case of questions, you reassure the buyer that your company is doing everything they can.
If you would like to know more Ally’s automation module for Education Agencies, schedule a demo today.
2. Contact your Customer After 1-2 Weeks
One or two weeks after the purchase, it is advantageous to contact your customer to ask them if they are satisfied, received good service or if they have any questions. This contact serves only as a mark of attention, not to sell them more. The goal is to know his appreciation of the product or service sold.
3. Maintain Communication
You can continuously maintain communication with your client by sending automated emails to inform them about topics that affect them, or by offering information through articles, videos, guides and webinars to help advise them on needs. You will show, by maintaining communication, your professionalism and expertise. If you give them all the information they need, they will be much less likely to go elsewhere.
4. Suggest a Second Sale
Now that your customer has confidence in you, it’s time to offer another sale. Offering them a new product, service or something related to their previous purchase. In countries such as Canada, Australia, Ireland, and even the United States, some students can continue their studies by extending their visas. A few days before the end of their first course, it’s a great moment to offer a new service.
5. Ask for Recommendations
If your client appreciates you, there is no reason not to recommend you. Happy customers will be eager to help you offer your services or products to those around them. Their opinion will be more taken into consideration than an advertisement. Ask for 10 recommendations and offer them a reward.
With Ally’s automation module integrated into your quote and CRM system, there are several ways to provide after-sales services to your customers. With an automated sequence of personalized emails, you can easily follow-up with your customers and will give you the best chance to retain them and make other sales.
Our team team can give you a hand in creating your email sequencing. Don’t wait until tomorrow to make your sales, automate your after-sales services now!