Ally has just launched a powerful omnichannel platform designed to enhance customer service for international education agencies — especially those working with teams of consultants on WhatsApp.
🔁 Omnichannel for Full Reach
Chat-Ally unifies all channels — WhatsApp, Instagram, Facebook, Telegram, SMS, email, and web chat — into a single intelligent inbox. This means your agency can:
- Assist clients through the channel they prefer, without losing context.
- Track channel-specific metrics with updated reports for every inbox.
- Automate recurring responses and intelligently route conversations, ensuring agility even with small teams.
👥 Multi-Consultant Service with Personalization
For agencies with more than one consultant, Chat-Ally allows:
- Teams organized by inbox or channel, simplifying workload management.
- Automatic identification of the consultant responsible for each conversation — meaning the client always interacts with the same consultant on WhatsApp.
- Tags, internal notes, and activity logs by consultant, improving interaction tracking.
📱 Integrated WhatsApp Business
Direct integration with the WhatsApp Business Cloud API enables:
- Creation and management of a professional profile.
- Support for media such as voice messages and photos, all within the same interface.
- Configuration of multiple numbers under a single account — ideal for larger teams.
- Automation of message templates, arrival notifications, welcome messages, and away messages.
⚙️ Automation & Productivity
Chat-Ally offers features designed for efficiency:
- Auto-assign: automatically allocates conversations based on consultant availability.
- Real-time monitoring of consultant performance, CSAT (NPS/satisfaction), and full channel-based reports.
🔐 Advantages for International Education Agencies
- Scalability: smaller teams can serve more clients with less effort.
- Engagement: clients feel well-supported by always speaking with the same consultant.
- Efficiency: complete conversation history and automations reduce operational errors (and integrate seamlessly with Ally Backoffice).
- Performance reports: detailed metrics by consultant, channel, and campaign.
🧩 How the Integration Works
- The agency connects its channels to Chat-Ally (WhatsApp, social networks, web, etc.).
- Consultants are added to the system as inbox agents.
- Ready-made responses, notes, and reports are configured.
- Service is carried out directly inside Chat-Ally.
Contact Our Team
The Ally + Chat integration is here to transform customer service for international education agencies:
- Full omnichannel support in a single dashboard.
- Web and mobile service capabilities.
- Dedicated consultants for every client, with identity and history.
- Automation that reduces errors and improves operational flow.
- Metrics and insights that support decisions in sales and post-sales.
It’s the ideal combination for those seeking efficiency, personalized experience, and scalable growth in WhatsApp-based service.
Ready to try it?
If your agency wants to elevate customer service and boost consultant performance, Chat-Ally is now available in the Enterprise Plan. An upgrade is required to use it.
If you have questions about plans or pricing, check:
https://allyhub.co/ally_backoffice.html
Talk to Ally and let’s explore the full potential of this integration together!
